Refund policy

We appreciate your business and strive to provide the highest quality products. Please review our policy regarding refunds and exchanges:

  1. No Refunds: Due to the nature of our business, all items are made on demand at the time of purchase specifically for each order. As such, we do not offer refunds on any purchases.

  2. Exchanges Only: While we do not offer refunds, we do allow exchanges under certain conditions. If you are not satisfied with your purchase or if you need a different size, please follow the exchange process outlined below. 

  3. Restocking and Re-shipping Fee: A fee of $10.00 per item will be applied to all exchanges. This fee covers the costs associated with restocking and re-shipping your items.

  4. Customer Responsibility for Return Shipping: Customers are responsible for the cost of shipping the items back to us. We recommend using a trackable shipping method to ensure the items are safely returned.

  5. You can always contact us for any exchange questions at felisekabobo@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned/exchanged like custom products (such as special orders or personalized items). 

  • Items with stains, tears, or rips

  • Items with a strong odor (e.g., smoke, perfume)

  • Items with missing tags or packaging

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

European Union 10 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to exchange your order within 10 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please send us an email at

felisekabobo@gmail.com to initiate the exchange policy or for any additional questions.